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  • 1.  Are Polly SSML Tags

    Posted 06-05-2025 19:10

    agilio | 2019-12-13 16:55:08 UTC | #1

    I believe I saw a post that we are now supporting ssml tags in BYOT. When I try to pass those tags to AWS Polly it does not seem to be working.

    1. Are they supported
    2. If So are there any guides or examples

    Thanks

    Anthony

    MelissaBailey | 2019-12-13 17:17:15 UTC | #2

    1. No

    <stupid html limit>

    agilio | 2019-12-13 18:34:25 UTC | #3

    Is there any reason why the Tool would block the SSML tags? I would suspect If I could just wrapper my text that Polly would see them. But my testing shows that Polly is reading them instead.

    MelissaBailey | 2019-12-13 20:14:23 UTC | #4

    Because we don't. It's on the 2020 roadmap, see comments on https://purecloud.ideas.aha.io/ideas/CLSELF-I-199

    agilio | 2019-12-13 20:25:18 UTC | #5

    That's weird as it appears to be working with speech morphing TTS? Why would that be? See email thread below:

    Hi Robert,

    It was nice talking with you earlier!

    I ran to check what you said on the call, and I’m happy to report that they probably fixed it as I was able to do the following:

    1. Created a string variable with an SSML string (tags and all) in it.
    2. Sent that string to our TTS using the ToAudioTTS .

    This works with our TTS, with changing tones on the way, etc.

    Here are the screenshots from Architect:

    TaskmyStr = &lt;?xml version=&quot;1.0&quot; encoding=&quot;UTF-8&quot; ?&gt;&lt;speak version=&quot;1.0&quot; xml:lang=&quot;10&quot; xml:domain=&quot;4398046511236&quot; xml:accent=&quot;default&quot; xml:rate=&quot;100&quot; xml:volume=&quot;100&quot; xml:pitch=&quot;100&quot; xml:style=&quot;1099511627809&quot; xml:mood=&quot;10&quot;&gt;Hello World, &lt;say-as interpret-as=&quot;mood-start&quot; detail=&quot;5&quot;&gt;&lt;/say-as&gt;I'm happy you're here&lt;say-as interpret-as=&quot;mood-end&quot;&gt;&lt;/say-as&gt;&lt;/speak&gt;

    agilio | 2020-01-07 20:48:01 UTC | #6

    Any thoughts based on those SSML tags working with Speech Morphing TTS but not Polly?

    system | 2020-02-07 20:48:01 UTC | #7

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 6732



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