dlundin | 2023-01-25 22:03:13 UTC | #1
I'm looking to use the Database plugin for your web messenger to send custom data to the agent (https://developer.genesys.cloud/commdigital/digital/webmessaging/messengersdk/SDKCommandsEvents/databasePlugin#database-set) but the documentation doesn't say anything about any limits. Is there a limit on the content of the custom attribute? Is there a limit to the number of custom attributes?
What about the length of text included in a message sent with sendMessage?
Angelo_Cicchitto | 2023-01-26 07:38:30 UTC | #2
Hi. Limit in data size is documented in Guest API documentation here, currently at 2KB. As for the max text-size, please see FAQ here: 4096 characters.
dlundin | 2023-01-26 14:19:14 UTC | #3
Thanks for the fast reply! What about the number of custom attributes? I believe for the old v1 widgets there was a limit of 3 but I don't see such limits for v2 or for web messaging.
Angelo_Cicchitto | 2023-01-26 14:39:32 UTC | #4
I believe the only limit is the size, rather than number of attributes. Can double check and post update if any.
system | 2023-02-25 14:40:01 UTC | #5
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