Genesys Casual

What would be the best option: Visio? Draw.io? Confluence?

Hello @Juliano De Paiva

For fast adjustment or design, Draw.io. But I really like Confluence for organization.

For flow diagrams, I'm used to draw.io.

I personally like Confluence, especially because you can keep the documentation organized in one place and also embed Draw.io diagrams directly into the page.

For me, this makes the documentation easier to maintain, review, and share with the team/customer. So I would probably go with Confluence + Draw.io embedded.

I personally use Draw.io quite a bit for flow mapping/technical diagrams and Confluence for the overall documentation, requirements, and handover information.