Hi Juliano,
In my opinion, the choice between Draw.io and Visio depends a lot on the tools your company already uses.
If the company is strongly based on the Microsoft ecosystem, Visio can work very well, especially when multiple people need to edit the same diagram at the same time.
I have tried collaborative editing with Draw.io before, and in my experience it did not always synchronize as smoothly, which sometimes caused data or changes to be lost.
On the other hand, Draw.io is very flexible and adapts well to both Google and Microsoft environments, which makes it a good option when teams use different toolsets.
So I think there is not one single best option. It depends on the company's ecosystem, how many people need to collaborate, how often the diagrams are updated, and where the documentation is maintained.
------------------------------
Fabíola Freitas
------------------------------
Original Message:
Sent: 05-19-2026 09:49
From: Juliano De Paiva
Subject: Are you documenting flows outside of Genesys?
What would be the best option: Visio? Draw.io? Confluence?
#General
------------------------------
Juliano De Paiva
Genesys Analyst
------------------------------