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  • 1.  Are you documenting flows outside of Genesys?

    Posted yesterday

    What would be the best option: Visio? Draw.io? Confluence?


    #General

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    Juliano De Paiva
    Genesys Analyst
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  • 2.  RE: Are you documenting flows outside of Genesys?

    Posted yesterday

    Hello @Juliano De Paiva

    For fast adjustment or design, Draw.io. But I really like Confluence for organization.



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    Arthur Pereira Reinoldes
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  • 3.  RE: Are you documenting flows outside of Genesys?

    Posted 22 hours ago

    For flow diagrams, I'm used to draw.io.



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    Elisson Fernandes
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  • 4.  RE: Are you documenting flows outside of Genesys?

    Posted 22 hours ago

    I personally like Confluence, especially because you can keep the documentation organized in one place and also embed Draw.io diagrams directly into the page.

    For me, this makes the documentation easier to maintain, review, and share with the team/customer. So I would probably go with Confluence + Draw.io embedded.



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    Luiz Rosa
    Full stack developer
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  • 5.  RE: Are you documenting flows outside of Genesys?

    Posted 19 hours ago

    I personally use Draw.io quite a bit for flow mapping/technical diagrams and Confluence for the overall documentation, requirements, and handover information.



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    Phaneendra
    Technical Solutions Consultant
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  • 6.  RE: Are you documenting flows outside of Genesys?

    Posted 13 hours ago

    Hi Juliano

    I make use of Draw.io for my flow planning.

    Regards 



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    Stephan Taljaard
    EMBEDIT s.r.o
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  • 7.  RE: Are you documenting flows outside of Genesys?

    Posted 7 hours ago

    Hi Juliano,

    In my opinion, the choice between Draw.io and Visio depends a lot on the tools your company already uses.

    If the company is strongly based on the Microsoft ecosystem, Visio can work very well, especially when multiple people need to edit the same diagram at the same time.

    I have tried collaborative editing with Draw.io before, and in my experience it did not always synchronize as smoothly, which sometimes caused data or changes to be lost.

    On the other hand, Draw.io is very flexible and adapts well to both Google and Microsoft environments, which makes it a good option when teams use different toolsets.

    So I think there is not one single best option. It depends on the company's ecosystem, how many people need to collaborate, how often the diagrams are updated, and where the documentation is maintained.



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    Fabíola Freitas
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