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Attempting to extract topics on an individual conversation basis

  • 1.  Attempting to extract topics on an individual conversation basis

    Posted 06-05-2025 18:27

    Paul | 2023-08-03 15:17:19 UTC | #1

    Hi, I'm currently trying to extract topic modelling data for conversations we have on a conversation by conversation basis. I'm currently trying to extract it by using "api/v2/analytics/transcripts/aggregates/query" and passing the below JSON

    {
    "interval": "2023-08-03T15:43:08.203Z/2023-08-10T11:10:05.026Z",
    "groupBy": [
        "conversationId"
    ],
    "dimension": "resultsBy",
    "value": "topic events",
    "metrics": [
        "nTopicCommunications"
    ]
}

    When I run this is returns a 400 error code saying:

    
{'message': "Rule for metric 'nTopicCommunications' violated: query should contain dimension 'resultsBy'", 'code': 'bad.request', 'status': 400, 'messageParams': {}, 'contextId': '199b1ca9-de03-4af4-9d47-d61beee2bc2c', 'details': [], 'errors': []}

    Would anyone be able to advise me on what to do to fix this issue please? Or if a better endpoint exists for extracting Conversation Topics.

    Thanks!

    Ebenezer_Osei | 2023-08-08 15:42:54 UTC | #2

    Hi,

    Try this query instead:

    {

    "interval": "2023-08-03T15:43:08.203Z/2023-08-10T11:10:05.026Z", "filter":{ "type”:”and”, "predicates":[ { "dimension":"conversationId", "value":"1ecb1970-2896-4b20-8cc3-54f9a12e3573" } { "dimension":"resultsBy", "value“:”communication” } ] }, "groupBy": ["topicId", "userId", "channel"] , "metrics": ["nTopicCommunications"] }

    Make sure to replace the conversation value with your conversation id

    system | 2023-09-08 15:40:04 UTC | #3

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 21302



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