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  • 1.  Audio Connector

    Posted 3 hours ago
    In a scenario where an inbound voice interaction is routed to an AudioConnector WebSocket for real-time audio streaming, does the IVR port/channel remain allocated for the duration of the interaction, or is it released after the streaming session has been established?

    #General

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    Marcelo Breda
    SOLUTION ARCHITECT SR
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  • 2.  RE: Audio Connector

    Posted 3 hours ago

    Hi, 

    Based on the available search results, I cannot provide a definitive answer to your specific question about the AudioConnector WebSocket and IVR port allocation.

    The search results offer high-level overviews of Genesys Cloud architecture and troubleshooting but do not detail the precise lifecycle of IVR ports or channels during a WebSocket streaming session. They cover other areas, such as general troubleshooting for SIP and RTP issues, IVR design using Data Tables, and high-level architectural layers, but none address the specific resource allocation scenario you described.

    To find the exact answer, please consult the official Genesys Cloud developer documentation, particularly the sections on Architect flows, AudioConnector WebSocket API, and Media Services.



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    Camila Meneghini
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  • 3.  RE: Audio Connector

    Posted an hour ago

    Hi Marcelo,

    Adding one point to what Camila already posted-I found the following in the documentation:

    "The bi-directional streaming session is active only in the IVR channel. It does not transfer to an agent."

    The documentation also states that the Call Audio Connector action pauses Architect flow execution until the bi-directional streaming session ends. While it doesn't explicitly answer the IVR port/resource allocation question, it does indicate that the interaction remains in the IVR channel throughout the streaming session.

    https://help.genesys.cloud/articles/audio-connector-overview/

    Hope this helps.



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    Phaneendra
    Technical Solutions Consultant
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