alan | 2023-12-13 21:09:36 UTC | #1
Is there a way to provision an alert on the Genesys Cloud CX side should the Audiohook Monitor connection with our vendor goes down? How can that be done?
tim.smith | 2023-12-13 21:17:35 UTC | #2
The typical expectation is to use a 3rd party service, like PagerDuty, to alert you when your 3rd party services go down. Genesys Cloud does not serve as a monitoring solution in this way. You could build a custom integration that monitors your vendor and sends a webhook to a chat group when you decide to, but monitoring your vendor isn't a step Genesys provides.
system | 2024-01-12 21:17:49 UTC | #3
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