Shubham_Bhosale | 2024-08-06 05:22:37 UTC | #1
Can anyone please explain how to read and identify the property changes in audits API /api/v2/audits/query/{transactionId}/results
Below is sample reponse : { "id": "e4eb98-e45d-441c-ab38-7549ea8ff1af", "pageSize": 25, "entities": [ { "id": "8a8c6a-62b2-4ae0-915c-12aec61acd36", "userHomeOrgId": "2280bd-f0e0-4290-898c-d14f45a6e69b", "user": { "id": "d96f6044-af54-4306-9065-3e4220943c72", "name": "Shubham Bale", "selfUri": "/api/v2/users/d96044-af54-4306-9065-3e4220943c72" }, "client": { "id": "" }, "remoteIp": [ "114.143.247.122" ], "serviceName": "Quality", "level": "USER", "eventDate": "2024-08-06T05:04:16Z", "action": "Update", "entity": { "id": "e49e0de9-e431-4d89-83a6-cf108dd273", "name": "zshpolicy" }, "entityType": "Policy", "status": "SUCCESS", "application": "", "initiatingAction": {}, "transactionInitiator": false, "propertyChanges": [ { "property": "mediaPolicies", "oldValues": [ "{Call=com.inin.recording.model.policies.QMMediaPolicy@24a0489a[actions=com.inin.recording.model.policies.actions.PolicyActions@f322f5f[retainRecording=true,deleteRecording=<null>,alwaysDelete=<null>,orphanRecording=<null>,assignEvaluations=[],assignSurveys=[],assignMeteredEvaluations=[],assignMeteredAssignmentByAgent=[],assignCalibrations=[],retentionDuration=<null>,initiateScreenRecording=<null>,mediaTranscriptionTasks=[],integrationExport=<null>],conditions=com.inin.recording.model.policies.conditions.PolicyConditions@1ee008cb[forUsers=[],directions=[INBOUND, OUTBOUND],dateRanges=[],mediaTypes=[],forQueues=[com.inin.recording.model.policies.Queue@244d435],duration=<null>,wrapupCodes=[],languages=[],timeAllowed=<null>,teams=[],customerParticipation=<null>],enabled=true,evaluationCriteria=[CONVERSATIONCOMPLETE],name=zshpolicy,policyId=e49e0de9-e431-4d89-83a6-c72f108dd273]}" ], "newValues": [ "{Chat=com.inin.recording.model.policies.QMMediaPolicy@3a3e4a64[actions=com.inin.recording.model.policies.actions.PolicyActions@117d5a55[retainRecording=true,deleteRecording=<null>,alwaysDelete=<null>,orphanRecording=<null>,assignEvaluations=[],assignSurveys=[],assignMeteredEvaluations=[],assignMeteredAssignmentByAgent=[],assignCalibrations=[],retentionDuration=com.inin.recording.model.policies.actions.RetentionDuration@71dfd15e[archiveRetention=<null>,deleteRetention=com.inin.recording.model.policies.actions.DeleteRetention@1c372411[days=21]],initiateScreenRecording=<null>,mediaTranscriptionTasks=[],integrationExport=<null>],conditions=com.inin.recording.model.policies.conditions.PolicyConditions@a94f6f[forUsers=[],directions=[],dateRanges=[],mediaTypes=[],forQueues=[],duration=<null>,wrapupCodes=[],languages=[],timeAllowed=<null>,teams=[],customerParticipation=<null>],enabled=<null>,evaluationCriteria=[CONVERSATIONCOMPLETE],name=<null>,policyId=<null>], Call=com.inin.recording.model.policies.QMMediaPolicy@2468d2ab[actions=com.inin.recording.model.policies.actions.PolicyActions@3b47336e[retainRecording=true,deleteRecording=<null>,alwaysDelete=<null>,orphanRecording=<null>,assignEvaluations=[],assignSurveys=[],assignMeteredEvaluations=[],assignMeteredAssignmentByAgent=[],assignCalibrations=[],retentionDuration=com.inin.recording.model.policies.actions.RetentionDuration@13ed4213[archiveRetention=<null>,deleteRetention=com.inin.recording.model.policies.actions.DeleteRetention@4a7ca8c7[days=15]],initiateScreenRecording=<null>,mediaTranscriptionTasks=[],integrationExport=<null>],conditions=com.inin.recording.model.policies.conditions.PolicyConditions@59d84f74[forUsers=[],directions=[INBOUND],dateRanges=[],mediaTypes=[],forQueues=[com.inin.recording.model.policies.Queue@a0b82c2],duration=<null>,wrapupCodes=[com.inin.recording.model.policies.WrapupCode@b35333f7],languages=[],timeAllowed=<null>,teams=[],customerParticipation=<null>],enabled=<null>,evaluationCriteria=[CONVERSATIONCOMPLETE],name=<null>,policyId=<null>]}" ] }, { "property": "conditions", "oldValues": [ "com.inin.recording.model.policies.conditions.PolicyConditions@61be0fbf[forUsers=[],directions=[],dateRanges=[],mediaTypes=[],forQueues=[],duration=<null>,wrapupCodes=[],languages=[],timeAllowed=<null>,teams=[],customerParticipation=<null>]" ], "newValues": [ "" ] }, { "property": "actions", "oldValues": [ "com.inin.recording.model.policies.actions.PolicyActions@3237f99d[retainRecording=<null>,deleteRecording=<null>,alwaysDelete=<null>,orphanRecording=<null>,assignEvaluations=[],assignSurveys=[],assignMeteredEvaluations=[],assignMeteredAssignmentByAgent=[],assignCalibrations=[],retentionDuration=<null>,initiateScreenRecording=<null>,mediaTranscriptionTasks=[],integrationExport=<null>]" ], "newValues": [ "" ] }, { "property": "retentionDuration", "oldValues": [ "com.inin.recording.model.policies.QMPolicy@51cd76eb[id=e49e0de9-e431-4d89-83a6-c72f108dd273,organizationId=228520bd-f0e0-4290-898c-d14f45a6e69b,name=zshpolicy,searchName=zshpolicy,description=<null>,enabled=true,policyGroup=QM,migrated=<null>,mediaPolicies={Call=com.inin.recording.model.policies.QMMediaPolicy@24a0489a[actions=com.inin.recording.model.policies.actions.PolicyActions@f322f5f[retainRecording=true,deleteRecording=<null>,alwaysDelete=<null>,orphanRecording=<null>,assignEvaluations=[],assignSurveys=[],assignMeteredEvaluations=[],assignMeteredAssignmentByAgent=[],assignCalibrations=[],retentionDuration=<null>,initiateScreenRecording=<null>,mediaTranscriptionTasks=[],integrationExport=<null>],conditions=com.inin.recording.model.policies.conditions.PolicyConditions@1ee008cb[forUsers=[],directions=[INBOUND, OUTBOUND],dateRanges=[],mediaTypes=[],forQueues=[com.inin.recording.model.policies.Queue@244d435],duration=<null>,wrapupCodes=[],languages=[],timeAllowed=<null>,teams=[],customerParticipation=<null>],enabled=true,evaluationCriteria=[CONVERSATIONCOMPLETE],name=zshpolicy,policyId=e49e0de9-e431-4d89-83a6-c72f108dd273]},conditions=com.inin.recording.model.policies.conditions.PolicyConditions@61be0fbf[forUsers=[],directions=[],dateRanges=[],mediaTypes=[],forQueues=[],duration=<null>,wrapupCodes=[],languages=[],timeAllowed=<null>,teams=[],customerParticipation=<null>],actions=com.inin.recording.model.policies.actions.PolicyActions@3237f99d[retainRecording=<null>,deleteRecording=<null>,alwaysDelete=<null>,orphanRecording=<null>,assignEvaluations=[],assignSurveys=[],assignMeteredEvaluations=[],assignMeteredAssignmentByAgent=[],assignCalibrations=[],retentionDuration=<null>,initiateScreenRecording=<null>,mediaTranscriptionTasks=[],integrationExport=<null>],createdDate=Thu Jun 20 10:39:44 UTC 2024,modifiedDate=Thu Jul 25 11:44:43 UTC 2024,policyErrors=<null>]" ], "newValues": [ "com.inin.recording.model.policies.QMPolicy@2406a87f[id=e49e0de9-e431-4d89-83a6-c72f108dd273,organizationId=228520bd-f0e0-4290-898c-d14f45a6e69b,name=zshpolicy,searchName=zshpolicy,description=,enabled=true,policyGroup=QM,migrated=<null>,mediaPolicies={Chat=com.inin.recording.model.policies.QMMediaPolicy@3a3e4a64[actions=com.inin.recording.model.policies.actions.PolicyActions@117d5a55[retainRecording=true,deleteRecording=<null>,alwaysDelete=<null>,orphanRecording=<null>,assignEvaluations=[],assignSurveys=[],assignMeteredEvaluations=[],assignMeteredAssignmentByAgent=[],assignCalibrations=[],retentionDuration=com.inin.recording.model.policies.actions.RetentionDuration@71dfd15e[archiveRetention=<null>,deleteRetention=com.inin.recording.model.policies.actions.DeleteRetention@1c372411[days=21]],initiateScreenRecording=<null>,mediaTranscriptionTasks=[],integrationExport=<null>],conditions=com.inin.recording.model.policies.conditions.PolicyConditions@a94f6f[forUsers=[],directions=[],dateRanges=[],mediaTypes=[],forQueues=[],duration=<null>,wrapupCodes=[],languages=[],timeAllowed=<null>,teams=[],customerParticipation=<null>],enabled=<null>,evaluationCriteria=[CONVERSATIONCOMPLETE],name=<null>,policyId=<null>], Call=com.inin.recording.model.policies.QMMediaPolicy@2468d2ab[actions=com.inin.recording.model.policies.actions.PolicyActions@3b47336e[retainRecording=true,deleteRecording=<null>,alwaysDelete=<null>,orphanRecording=<null>,assignEvaluations=[],assignSurveys=[],assignMeteredEvaluations=[],assignMeteredAssignmentByAgent=[],assignCalibrations=[],retentionDuration=com.inin.recording.model.policies.actions.RetentionDuration@13ed4213[archiveRetention=<null>,deleteRetention=com.inin.recording.model.policies.actions.DeleteRetention@4a7ca8c7[days=15]],initiateScreenRecording=<null>,mediaTranscriptionTasks=[],integrationExport=<null>],conditions=com.inin.recording.model.policies.conditions.PolicyConditions@59d84f74[forUsers=[],directions=[INBOUND],dateRanges=[],mediaTypes=[],forQueues=[com.inin.recording.model.policies.Queue@a0b82c2],duration=<null>,wrapupCodes=[com.inin.recording.model.policies.WrapupCode@b35333f7],languages=[],timeAllowed=<null>,teams=[],customerParticipation=<null>],enabled=<null>,evaluationCriteria=[CONVERSATIONCOMPLETE],name=<null>,policyId=<null>]},conditions=<null>,actions=<null>,createdDate=Thu Jun 20 10:39:44 UTC 2024,modifiedDate=Thu Jul 25 11:44:43 UTC 2024,policyErrors=<null>]" ] }, { "property": "directions", "oldValues": [ "com.inin.recording.model.policies.QMPolicy@51cd76eb[id=e49e0de9-e431-4d89-83a6-c72f108dd273,organizationId=228520bd-f0e0-4290-898c-d14f45a6e69b,name=zshpolicy,searchName=zshpolicy,description=<null>,enabled=true,policyGroup=QM,migrated=<null>,mediaPolicies={Call=com.inin.recording.model.policies.QMMediaPolicy@24a0489a[actions=com.inin.recording.model.policies.actions.PolicyActions@f322f5f[retainRecording=true,deleteRecording=<null>,alwaysDelete=<null>,orphanRecording=<null>,assignEvaluations=[],assignSurveys=[],assignMeteredEvaluations=[],assignMeteredAssignmentByAgent=[],assignCalibrations=[],retentionDuration=<null>,initiateScreenRecording=<null>,mediaTranscriptionTasks=[],integrationExport=<null>],conditions=com.inin.recording.model.policies.conditions.PolicyConditions@1ee008cb[forUsers=[],directions=[INBOUND, OUTBOUND],dateRanges=[],mediaTypes=[],forQueues=[com.inin.recording.model.policies.Queue@244d435],duration=<null>,wrapupCodes=[],languages=[],timeAllowed=<null>,teams=[],customerParticipation=<null>],enabled=true,evaluationCriteria=[CONVERSATIONCOMPLETE],name=zshpolicy,policyId=e49e0de9-e431-4d89-83a6-c72f108dd273]},conditions=com.inin.recording.model.policies.conditions.PolicyConditions@61be0fbf[forUsers=[],directions=[],dateRanges=[],mediaTypes=[],forQueues=[],duration=<null>,wrapupCodes=[],languages=[],timeAllowed=<null>,teams=[],customerParticipation=<null>],actions=com.inin.recording.model.policies.actions.PolicyActions@3237f99d[retainRecording=<null>,deleteRecording=<null>,alwaysDelete=<null>,orphanRecording=<null>,assignEvaluations=[],assignSurveys=[],assignMeteredEvaluations=[],assignMeteredAssignmentByAgent=[],assignCalibrations=[],retentionDuration=<null>,initiateScreenRecording=<null>,mediaTranscriptionTasks=[],integrationExport=<null>],createdDate=Thu Jun 20 10:39:44 UTC 2024,modifiedDate=Thu Jul 25 11:44:43 UTC 2024,policyErrors=<null>]" ], "newValues": [ "com.inin.recording.model.policies.QMPolicy@2406a87f[id=e49e0de9-e431-4d89-83a6-c72f108dd273,organizationId=228520bd-f0e0-4290-898c-d14f45a6e69b,name=zshpolicy,searchName=zshpolicy,description=,enabled=true,policyGroup=QM,migrated=<null>,mediaPolicies={Chat=com.inin.recording.model.policies.QMMediaPolicy@3a3e4a64[actions=com.inin.recording.model.policies.actions.PolicyActions@117d5a55[retainRecording=true,deleteRecording=<null>,alwaysDelete=<null>,orphanRecording=<null>,assignEvaluations=[],assignSurveys=[],assignMeteredEvaluations=[],assignMeteredAssignmentByAgent=[],assignCalibrations=[],retentionDuration=com.inin.recording.model.policies.actions.RetentionDuration@71dfd15e[archiveRetention=<null>,deleteRetention=com.inin.recording.model.policies.actions.DeleteRetention@1c372411[days=21]],initiateScreenRecording=<null>,mediaTranscriptionTasks=[],integrationExport=<null>],conditions=com.inin.recording.model.policies.conditions.PolicyConditions@a94f6f[forUsers=[],directions=[],dateRanges=[],mediaTypes=[],forQueues=[],duration=<null>,wrapupCodes=[],languages=[],timeAllowed=<null>,teams=[],customerParticipation=<null>],enabled=<null>,evaluationCriteria=[CONVERSATIONCOMPLETE],name=<null>,policyId=<null>], Call=com.inin.recording.model.policies.QMMediaPolicy@2468d2ab[actions=com.inin.recording.model.policies.actions.PolicyActions@3b47336e[retainRecording=true,deleteRecording=<null>,alwaysDelete=<null>,orphanRecording=<null>,assignEvaluations=[],assignSurveys=[],assignMeteredEvaluations=[],assignMeteredAssignmentByAgent=[],assignCalibrations=[],retentionDuration=com.inin.recording.model.policies.actions.RetentionDuration@13ed4213[archiveRetention=<null>,deleteRetention=com.inin.recording.model.policies.actions.DeleteRetention@4a7ca8c7[days=15]],initiateScreenRecording=<null>,mediaTranscriptionTasks=[],integrationExport=<null>],conditions=com.inin.recording.model.policies.conditions.PolicyConditions@59d84f74[forUsers=[],directions=[INBOUND],dateRanges=[],mediaTypes=[],forQueues=[com.inin.recording.model.policies.Queue@a0b82c2],duration=<null>,wrapupCodes=[com.inin.recording.model.policies.WrapupCode@b35333f7],languages=[],timeAllowed=<null>,teams=[],customerParticipation=<null>],enabled=<null>,evaluationCriteria=[CONVERSATIONCOMPLETE],name=<null>,policyId=<null>]},conditions=<null>,actions=<null>,createdDate=Thu Jun 20 10:39:44 UTC 2024,modifiedDate=Thu Jul 25 11:44:43 UTC 2024,policyErrors=<null>]" ] }, { "property": "wrapupCodes", "oldValues": [ "com.inin.recording.model.policies.QMPolicy@51cd76eb[id=e49e0de9-e431-4d89-83a6-c72f108dd273,organizationId=228520bd-f0e0-4290-898c-d14f45a6e69b,name=zshpolicy,searchName=zshpolicy,description=<null>,enabled=true,policyGroup=QM,migrated=<null>,mediaPolicies={Call=com.inin.recording.model.policies.QMMediaPolicy@24a0489a[actions=com.inin.recording.model.policies.actions.PolicyActions@f322f5f[retainRecording=true,deleteRecording=<null>,alwaysDelete=<null>,orphanRecording=<null>,assignEvaluations=[],assignSurveys=[],assignMeteredEvaluations=[],assignMeteredAssignmentByAgent=[],assignCalibrations=[],retentionDuration=<null>,initiateScreenRecording=<null>,mediaTranscriptionTasks=[],integrationExport=<null>],conditions=com.inin.recording.model.policies.conditions.PolicyConditions@1ee008cb[forUsers=[],directions=[INBOUND, OUTBOUND],dateRanges=[],mediaTypes=[],forQueues=[com.inin.recording.model.policies.Queue@244d435],duration=<null>,wrapupCodes=[],languages=[],timeAllowed=<null>,teams=[],customerParticipation=<null>],enabled=true,evaluationCriteria=[CONVERSATIONCOMPLETE],name=zshpolicy,policyId=e49e0de9-e431-4d89-83a6-c72f108dd273]},conditions=com.inin.recording.model.policies.conditions.PolicyConditions@61be0fbf[forUsers=[],directions=[],dateRanges=[],mediaTypes=[],forQueues=[],duration=<null>,wrapupCodes=[],languages=[],timeAllowed=<null>,teams=[],customerParticipation=<null>],actions=com.inin.recording.model.policies.actions.PolicyActions@3237f99d[retainRecording=<null>,deleteRecording=<null>,alwaysDelete=<null>,orphanRecording=<null>,assignEvaluations=[],assignSurveys=[],assignMeteredEvaluations=[],assignMeteredAssignmentByAgent=[],assignCalibrations=[],retentionDuration=<null>,initiateScreenRecording=<null>,mediaTranscriptionTasks=[],integrationExport=<null>],createdDate=Thu Jun 20 10:39:44 UTC 2024,modifiedDate=Thu Jul 25 11:44:43 UTC 2024,policyErrors=<null>]" ], "newValues": [ "com.inin.recording.model.policies.QMPolicy@2406a87f[id=e49e0de9-e431-4d89-83a6-c72f108dd273,organizationId=228520bd-f0e0-4290-898c-d14f45a6e69b,name=zshpolicy,searchName=zshpolicy,description=,enabled=true,policyGroup=QM,migrated=<null>,mediaPolicies={Chat=com.inin.recording.model.policies.QMMediaPolicy@3a3e4a64[actions=com.inin.recording.model.policies.actions.PolicyActions@117d5a55[retainRecording=true,deleteRecording=<null>,alwaysDelete=<null>,orphanRecording=<null>,assignEvaluations=[],assignSurveys=[],assignMeteredEvaluations=[],assignMeteredAssignmentByAgent=[],assignCalibrations=[],retentionDuration=com.inin.recording.model.policies.actions.RetentionDuration@71dfd15e[archiveRetention=<null>,deleteRetention=com.inin.recording.model.policies.actions.DeleteRetention@1c372411[days=21]],initiateScreenRecording=<null>,mediaTranscriptionTasks=[],integrationExport=<null>],conditions=com.inin.recording.model.policies.conditions.PolicyConditions@a94f6f[forUsers=[],directions=[],dateRanges=[],mediaTypes=[],forQueues=[],duration=<null>,wrapupCodes=[],languages=[],timeAllowed=<null>,teams=[],customerParticipation=<null>],enabled=<null>,evaluationCriteria=[CONVERSATIONCOMPLETE],name=<null>,policyId=<null>], Call=com.inin.recording.model.policies.QMMediaPolicy@2468d2ab[actions=com.inin.recording.model.policies.actions.PolicyActions@3b47336e[retainRecording=true,deleteRecording=<null>,alwaysDelete=<null>,orphanRecording=<null>,assignEvaluations=[],assignSurveys=[],assignMeteredEvaluations=[],assignMeteredAssignmentByAgent=[],assignCalibrations=[],retentionDuration=com.inin.recording.model.policies.actions.RetentionDuration@13ed4213[archiveRetention=<null>,deleteRetention=com.inin.recording.model.policies.actions.DeleteRetention@4a7ca8c7[days=15]],initiateScreenRecording=<null>,mediaTranscriptionTasks=[],integrationExport=<null>],conditions=com.inin.recording.model.policies.conditions.PolicyConditions@59d84f74[forUsers=[],directions=[INBOUND],dateRanges=[],mediaTypes=[],forQueues=[com.inin.recording.model.policies.Queue@a0b82c2],duration=<null>,wrapupCodes=[com.inin.recording.model.policies.WrapupCode@b35333f7],languages=[],timeAllowed=<null>,teams=[],customerParticipation=<null>],enabled=<null>,evaluationCriteria=[CONVERSATIONCOMPLETE],name=<null>,policyId=<null>]},conditions=<null>,actions=<null>,createdDate=Thu Jun 20 10:39:44 UTC 2024,modifiedDate=Thu Jul 25 11:44:43 UTC 2024,policyErrors=<null>]" ] }, { "property": "description", "oldValues": [ "" ], "newValues": [ "" ] }, { "property": "policyId", "oldValues": [ "e49e0de9-e431-4d89-83a6-c72f108dd273" ], "newValues": [ "" ] }, { "property": "enabled", "oldValues": [ "true" ], "newValues": [ "" ] }, { "property": "name", "oldValues": [ "zshpolicy" ], "newValues": [ "" ] } ], "context": {}, "entityChanges": [] } ] }
system | 2024-09-05 05:23:32 UTC | #2
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