Summary
Audits related to changes in ACD routing skills and languages currently appear in the audit viewer under the Directory service name. This behavior is being updated so that these audits will now appear under the Routing service name instead.
This update aligns the audit viewer with the corresponding public API resources responsible for creating these audit records, improving consistency and clarity.
No impact is expected for most customers. However, any custom audit queries or reports that filter by service name will need to be updated to replace Directory with Routing.
Effective Date
Monday, January 19, 2026
Issue References
[PLUS-1870]
Contacts
@Ananya Singh Please reply to this announcement with any questions. This helps the wider developer community benefit from the discussion. We encourage you to use this thread before contacting the designated person directly. Thank you for your understanding.