Legacy Dev Forum Posts

TonyE | 2024-07-16 01:49:55 UTC | #1

Hello,

I am trying to get Web Messaging working for Authenticated Users for my application. However, whenever I attempt to authenticate using the AuthProvider I get an error from this endpoint from Genesys https://api.usw2.pure.cloud/api/v2/webdeployments/token/oauthcodegrantjwtexchange

Here is the following error:

code: "unauthorized"
contextId: "49f86070-e06c-4978-abc8-57cd17308c2f"
details: []
errors: []
message: "Failed to identify user for token: a459b103f8f2b13a53b6647cff67b8ba deploymentId: REDACTED"
status: 401

I have validated that the OAuth flow is working as intended e.g.

1. Make a request to obtain an AuthCode on my Authorization Servers endpoint /oauth/authorization
2. Using that code to obtain a token /oauth/token

Is there any context on why this is failing for me?

vpirat | 2024-07-16 06:41:55 UTC | #2

Hi,

Thanks for reaching out. It looks like that your /token url in the discovery document uses http:// scheme instead of https:// Using http:// is not allowed.

Hope this helps,

Regards, V.P.

TonyE | 2024-07-16 14:12:20 UTC | #3

Thanks @vpirat! Looks like that solves it!

system | 2024-08-15 14:13:14 UTC | #4

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This post was migrated from the old Developer Forum.

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