Maloy.Karmakar | 2024-03-26 09:46:04 UTC | #1
Hello, it is observed that when the first user is logged out from the app and another user logs in and start to initiate authenticated web messaging session, it is recognised as the old user not the new user who logged in now. We are using Genesys Web Messaging JavaScript SDK to achieve this. Followed links https://developer.genesys.cloud/commdigital/digital/webmessaging/messengersdk/authenticatedMessenger https://developer.genesys.cloud/commdigital/digital/webmessaging/messengersdk/SDKCommandsEvents/
Angelo_Cicchitto | 2024-03-26 09:52:02 UTC | #2
Hi @Maloy.Karmakar that should definitely not happen. Would recommend to raise this with https://help.mypurecloud.com/articles/contact-genesys-cloud-care/
system | 2024-04-26 09:52:02 UTC | #3
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