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  • 1.  Auto-Start A Widget?

    Posted 06-05-2025 19:02

    andysmi | 2023-02-06 15:31:07 UTC | #1

    We're thinking about building a client app (widget), but it will need to always be running whenever the Genesys Cloud desktop is open. Is there a way to ensure that this app will be auto-started whenever the agent logs in to GC Desktop?

    tim.smith | 2023-02-06 17:14:37 UTC | #2

    Genesys Cloud Client Apps do not support an auto-open feature. You can request new features and share your use case at https://genesyscloud.ideas.aha.io/.

    A few suggestions from the Client Apps dev team:

    1. standalone apps are routable. So, if it's a standalone app, users could bookmark that as their genesys cloud url and that would auto-start the app. only works for browser-based apps
    2. Panel Manager allows admins to configure a defualt app for interaction widgets/interapptions. Doesn't help with standalone/widget apps

    andysmi | 2023-02-06 17:47:22 UTC | #3

    Thanks for the quick response Tim.

    Not understanding "..a default app for interaction widgets/interapptions." The app I'm talking about is not a standalone app, it would be a Client App that I set up in Genesys Cloud Desktop under 'Interactions', and configure it as 'Application Type' of 'widget'. Is that what you're talking about that can be a 'default app', or is that something else?

    Thanks

    tim.smith | 2023-02-06 18:19:36 UTC | #4

    andysmi, post:3, topic:18294
    The app I'm talking about is not a standalone app, it would be a Client App that I set up in Genesys Cloud Desktop under 'Interactions', and configure it as 'Application Type' of 'widget'.

    Understood. To be clear, it's not possible to accomplish what you want using a widget app. The suggestions are potential workarounds using other types of client apps.

    andysmi | 2023-02-06 20:06:08 UTC | #5

    Would it be possible to have an agent script start up a client app widget? And if so, could an agent script be triggered when the phone agent logs in? That might enable the widget to start at login?

    system | 2023-03-09 20:06:36 UTC | #6

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 18294



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