pengb | 2022-07-11 11:27:38 UTC | #1
Hi, if the auto wrap-up is disabled or enabled, when the agent receives an ACD call but does not answer, the agent's state will be set to wrap-up or not ready? Or the state will won't be changed?
Thanks
John_Carnell | 2022-07-19 17:08:15 UTC | #2
Hi Peng,
This forum is geared towards answering questions about the Genesys Cloud Platform API and development tools. Your question deals with overall system behavior. I suggest you post in the Genesys Knowledge Network forum as you will more likely have a better chance of getting an answer.
Thanks, John Carnell Manager, Developer Engagement
system | 2022-08-19 17:08:56 UTC | #3
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
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