JeremyLEMORVAN | 2023-02-09 14:02:59 UTC | #1
Hello everyone,
Is this feature suppose to work with WebMessaging ?
I'm able to see knowledges articles during an interaction, but they don't appear automaticly
Thanks;
chad.hansen | 2023-02-09 14:41:41 UTC | #2
Hi Jeremy, could you expand on what you mean by "they don't appear automatically"? Bot messages returning knowledge articles via Web Messaging is a supported feature.
JeremyLEMORVAN | 2023-02-09 16:24:22 UTC | #3
Hi Chad, i'm talking about listing knowledge articles during an interaction with an agent. (Fresh new feature released yesteday)
https://help.mypurecloud.com/articles/surface-knowledge-automatically-with-the-genesys-agent-assist/
Sean_Rooney | 2023-02-09 19:34:21 UTC | #4
Hi Jeremy,
The automatic surfacing feature is part of the new Agent Assist Add-On. Only manual search will work in the base licence
system | 2023-03-11 19:34:49 UTC | #5
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