sandrokan77 | 2020-01-21 17:01:47 UTC | #1
Hi all, it's possible to invoke a Voice Survey automatically when agent close the voice interaction? we need to know if it's possible to transfer a voice interaction to a specific flow when agent close the voice interaction.
We need a specific action script on customer side in that case? BR Alessandro
tim.smith | 2020-01-21 17:32:55 UTC | #2
No, PureCloud only offers web surveys. See this recent post for discussion of voice surveys: https://developer.mypurecloud.com/forum/t/agent-evaluation-after-work/6896/2
system | 2020-02-21 17:32:55 UTC | #3
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