Lynnette_Guess | 2018-09-06 18:00:15 UTC | #1
We are having an issue where, if we send a contact list with Canadian postal codes, the Canadian numbers all come back as "undetermined". If we take away the Canadian postal code, the Canadian numbers produce a time zone. Not sure if this is an oversight or a bug. Thanks!
tim.smith | 2018-09-06 19:59:28 UTC | #2
The docs for Automatic Timezone Mapping state:
Automatic time zone mapping supports NANP phone numbers (United States, Canada, and certain Caribbean area codes) and United States zip codes.
You can request support for additional zip code sets here: https://purecloud.ideas.aha.io/ideas
system | 2018-10-07 19:56:10 UTC | #3
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