Shivani_m | 2024-02-21 16:06:48 UTC | #1
Hi Team,
In Genesys Architect flow, is there any option to transfer a call to post call survey after the call is disconnected?
Jerome.Saint-Marc | 2024-02-26 13:53:18 UTC | #2
Hello,
There is no such option available at this time.
Note there is a feature currently in development related to this use case: INB-I-189: Ability to configure mandatory post-call actions to support compliance & 3rd party voice surveys. You can follow its progress through this link to the Genesys Cloud idea, and see when/if a beta program will be made available prior to release of this feature.
Regards,
system | 2024-03-28 13:54:04 UTC | #3
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