Aubin_Matthew | 2024-04-03 19:42:56 UTC | #1
We have an inbound call flow that is integrated with a survey bot built in AWS Lex V2 and I built a button that can transfer to this. I am looking to automate this so we do not have to rely on agents to transfer to this flow.
Peter_Stoltenberg | 2024-04-03 22:33:43 UTC | #2
What you are looking for is the much anticipated "Post Disconnect" feature, due out for release in most regions over the next few weeks: https://genesyscloud.ideas.aha.io/ideas/INB-I-189
Documentation can be found here: https://help.mypurecloud.com/articles/set-post-flow-action/
system | 2024-05-04 22:34:10 UTC | #3
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