bobcodes | 2023-01-19 14:05:20 UTC | #1
Related: https://developer.genesys.cloud/forum/t/api-to-get-call-attributes-in-bulk/18028
I am looking to get the conversation details from particular conversations in as short of time frame as possible. This does not need to be in a bulk manner (though it would be preferred).
From what I understand, the availability of this data from the jobs endpoints (POST /api/v2/analytics/conversations/details/jobs) may take several hours, so this endpoint would not be the best approach.
Does this delay also apply to the details by id endpoint (GET /api/v2/analytics/conversations/details)?
If so, what would be the best way to get this information? I also know of the sync endpoint (POST /api/v2/analytics/conversations/details/query) and the conversation endpoint itself (GET /api/v2/analytics/conversations/{conversationId}/details)
jacobshaw | 2023-01-19 15:06:41 UTC | #2
Hi @bobcodes A conversation details query is the right approach if you want quicker access, since the delay will be very small. (POST /api/v2/analytics/conversations/details/query) The trade off is that you won't be able to set as large of a time interval as you would with a batch job.
Eos_Rios | 2023-01-19 14:37:13 UTC | #3
My team has a socket listener subscribed to v2.routing.queues.{id}.conversations to peel off the attributes in real time for a set of queues we need real time info for, then another job to run nightly after the genesys data lake has been refreshed to go back over the whole day via the Jobs endpoint and fill in any gaps from queues we weren't specifically monitoring or calls that never made it to a queue.
bobcodes | 2023-01-19 15:06:28 UTC | #4
I've not used the notifications before but it may be something I look into. I think for now the POST /api/v2/analytics/conversations/details/query will work for us!
system | 2023-02-19 15:06:59 UTC | #5
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