Legacy Dev Forum Posts

lrodriguez | 2023-06-15 16:49:45 UTC | #1

Dear Support Team, I'm in the process of adding the AWS S3 recording bulk actions integration in order to export recordings to a AWS S3 bucket. As a Prerequisite, I'm completing the Create IAM resources for AWS S3 bucket procedure (https://help.mypurecloud.com/articles/create-iam-resources-for-aws-s3-bucket/), and for this I have a few questions, if you could help me answering them, I will deeply appreciate it:

1. In step 6. d. could you please confirm which Genesys Cloud's production account ID number should I use, 765628985471 or 325654371633? We log in at login.mypurecloud.com, and the region is Americas (US East).
2. On the procedure: Add the AWS S3 recording bulk actions integration (https://help.mypurecloud.com/articles/add-the-aws-s3-recording-bulk-actions-integration/), note 4 from the top down states "Genesys Cloud exports recordings one time. If you create an export that matches a recording that has already been exported, that recording will be skipped.", does this apply only to one specific bucket or to different buckets? For example, could I export recordings from January 2023 to mybucket1 and also to mybucket2?
3. Regarding the API procedure to execute the export, can I specify folders in the bucket name on the configuration of the integration so that I could organize files by division? Or, only bucket names are allowed? In which case I would have to create a bucket for each division?
4. Lastly, in the code for the "ConversationQuery", to create the recording bulk job (https://developer.genesys.cloud/analyticsdatamanagement/recording/recordings-bulk-action), there are no filters to select the convesations from a specific division:

function createRecordingBulkJob(){ return recordingApi.postRecordingJobs({ action: 'EXPORT', // set to "EXPORT" for export action actionDate: '2029-01-01T00:00:00.000Z', integrationId: '-- integration id here --', // Only required when action is EXPORT includeScreenRecordings: true, conversationQuery: { interval: '2019-01-01T00:00:00.000Z/2019-06-11T00:00:00.000Z', order: 'asc', orderBy: 'conversationStart' } }) } ... can this be done? If so, what would be the code to included a filter by division id? For example, to query the conversations that correspond to division.id = 21a01f72-d1bd-4efd-a163-64e7146b8349.

If these questions have already been answered, I would very much appreciate it if you could point me to the posts.

Many thanks in advance for your kind support!! Regards.

crespino | 2023-06-16 21:36:23 UTC | #2

For the Account ID in 6.d, most customer will use 765628985471. Only US government customers whose org's are hosting in the FedRAMP region would use the other one.

For question #2, that is most likely tied to the AWS S3 integration. So you if you have 2 of those integrations configured that are exporting to different buckets, then they operate independently. But once you export the same recording to both of them, you can't do it again.

For #3, you can only request recordings to be exported to whatever the default bucket location is. You can then use a lambda in the AWS account that can fire for every file added that can move that file to whatever location you'd like.

For #4, you'd have to add a conversationFilter that matches the Division ID you are looking for:

{
  "conversationQuery": {
    "conversationFilters": [
      {
        "clauses": [
          {
            "predicates": [
              {
                "type": "property",
                "dimension": "divisionId",
                "operator": "matches",
                "value": "<Some-division-GUID>"
              }
            ]
          }
        ]
      }
    ]
  }
}

lrodriguez | 2023-06-16 21:50:41 UTC | #3

Many thanks Jim!! I will try to filter the query as per your indication. Regards!!

system | 2023-07-17 21:51:31 UTC | #4

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