Genesys Cloud CX - Beta HQ

Hi Michele,

May I know when this feature is targeted to be in GA?

Regards,

Keng

Hi Keng,

This is planned to be GA in mid-September (Sept 13th).

Thanks!

Michele

Hi Michele,

May I know when this feature is targeted to be in GA?

Regards,

Keng

Hi Michele,

The only limitation that we could see in resource centre is the 'maximum of 50 recipients'. 

Are there any limitations with regards to the total number of notification emails that can be sent with respect to a workflow/instance etc..?

Thanks and Regards,
Sriram L

Could you explain how this differs from the auto-reply action, in form and function, and use case scenarios for this and auto-reply and why one would be used over the other. Thanks

Is this email notification only linked to QA things or will we also have it for when certain activity codes are added to a schedule, such as Time Off?  

Is this email notification only linked to QA things or will we also have it for when certain activity codes are added to a schedule, such as Time Off?  

Hi Gina,

There is n number of topics available for WFM related, found one related to TimeOff.

Posting below FYR.

Is this email notification only linked to QA things or will we also have it for when certain activity codes are added to a schedule, such as Time Off?  

Unfortunately those topics are not yet available in Process Automation.  You should filter the list:

Hi Gina,

There is n number of topics available for WFM related, found one related to TimeOff.

Posting below FYR.

Is this email notification only linked to QA things or will we also have it for when certain activity codes are added to a schedule, such as Time Off?  

@Michele Fisher

This is a nice enhancement that has recently gone GA!  Thank You

Now like so many customers & partners, we want more!

From what I see the "Send Notification"  tool is only available in "Workflow"(s)
I would be thrilled if this could be used in other flows, personally my first thoughts would be "Inbound Call" & "In Queue Call"  any plans to expand current abilities?

Secondly, it appears that these Email notifications can only be sent to users configured in the GCcx Org,  I can think of several use cases where this would be very beneficial.    Also if external emails are allowed,  we can then send SMS via the Mobile providers Email to SMS feature i.e.   NPANXXnnnn@vtext.com this is Verizon, most all mobile providers have this feature.

Again  give us an inch and we will take a mile!

Thank you for you and your teams' efforts!  Would love to hear what the future holds for this feature.

The intent of the feature is to notify Genesys Cloud Users when triggers occur on the platform (i.e. Evaluation Assigned, or in the future: changes to Schedules or Assignment of Learning, a certain Topic is detected, etc.).  The intent is to notify USERS, not customers.

For sending SMS or Email to customers, there are other methods to do that.

If we provided this in other Flow types, how would it be used to Notify Users?  Under what use case?

Thanks for the feedback!

@Michele Fisher

This is a nice enhancement that has recently gone GA!  Thank You

Now like so many customers & partners, we want more!

From what I see the "Send Notification"  tool is only available in "Workflow"(s)
I would be thrilled if this could be used in other flows, personally my first thoughts would be "Inbound Call" & "In Queue Call"  any plans to expand current abilities?

Secondly, it appears that these Email notifications can only be sent to users configured in the GCcx Org,  I can think of several use cases where this would be very beneficial.    Also if external emails are allowed,  we can then send SMS via the Mobile providers Email to SMS feature i.e.   NPANXXnnnn@vtext.com this is Verizon, most all mobile providers have this feature.

Again  give us an inch and we will take a mile!

Thank you for you and your teams' efforts!  Would love to hear what the future holds for this feature.

I do have a use case wtihin initial and supporting flows.  It would be nice to get an email alert when a data lookup / data action fails.  Additionally in some cases it would be beneficial to add user notifications to tasks even on success or failure.

The intent of the feature is to notify Genesys Cloud Users when triggers occur on the platform (i.e. Evaluation Assigned, or in the future: changes to Schedules or Assignment of Learning, a certain Topic is detected, etc.).  The intent is to notify USERS, not customers.

For sending SMS or Email to customers, there are other methods to do that.

If we provided this in other Flow types, how would it be used to Notify Users?  Under what use case?

Thanks for the feedback!

@Michele Fisher

This is a nice enhancement that has recently gone GA!  Thank You

Now like so many customers & partners, we want more!

From what I see the "Send Notification"  tool is only available in "Workflow"(s)
I would be thrilled if this could be used in other flows, personally my first thoughts would be "Inbound Call" & "In Queue Call"  any plans to expand current abilities?

Secondly, it appears that these Email notifications can only be sent to users configured in the GCcx Org,  I can think of several use cases where this would be very beneficial.    Also if external emails are allowed,  we can then send SMS via the Mobile providers Email to SMS feature i.e.   NPANXXnnnn@vtext.com this is Verizon, most all mobile providers have this feature.

Again  give us an inch and we will take a mile!

Thank you for you and your teams' efforts!  Would love to hear what the future holds for this feature.

Hi Joe, You can do this now albeit a bit more cumbersome. On the failure leg of your data action execute a workflow (using another Data Action) and then send the email from the workflow. What would actually be nice is an Execute Workflow action from any flow so that you don't have to create data actions for each workflow and input combination. I did have a look and there is no idea for that at present.

I do have a use case wtihin initial and supporting flows.  It would be nice to get an email alert when a data lookup / data action fails.  Additionally in some cases it would be beneficial to add user notifications to tasks even on success or failure.

The intent of the feature is to notify Genesys Cloud Users when triggers occur on the platform (i.e. Evaluation Assigned, or in the future: changes to Schedules or Assignment of Learning, a certain Topic is detected, etc.).  The intent is to notify USERS, not customers.

For sending SMS or Email to customers, there are other methods to do that.

If we provided this in other Flow types, how would it be used to Notify Users?  Under what use case?

Thanks for the feedback!

@Michele Fisher

This is a nice enhancement that has recently gone GA!  Thank You

Now like so many customers & partners, we want more!

From what I see the "Send Notification"  tool is only available in "Workflow"(s)
I would be thrilled if this could be used in other flows, personally my first thoughts would be "Inbound Call" & "In Queue Call"  any plans to expand current abilities?

Secondly, it appears that these Email notifications can only be sent to users configured in the GCcx Org,  I can think of several use cases where this would be very beneficial.    Also if external emails are allowed,  we can then send SMS via the Mobile providers Email to SMS feature i.e.   NPANXXnnnn@vtext.com this is Verizon, most all mobile providers have this feature.

Again  give us an inch and we will take a mile!

Thank you for you and your teams' efforts!  Would love to hear what the future holds for this feature.

I do have a use case wtihin initial and supporting flows.  It would be nice to get an email alert when a data lookup / data action fails.  Additionally in some cases it would be beneficial to add user notifications to tasks even on success or failure.

The intent of the feature is to notify Genesys Cloud Users when triggers occur on the platform (i.e. Evaluation Assigned, or in the future: changes to Schedules or Assignment of Learning, a certain Topic is detected, etc.).  The intent is to notify USERS, not customers.

For sending SMS or Email to customers, there are other methods to do that.

If we provided this in other Flow types, how would it be used to Notify Users?  Under what use case?

Thanks for the feedback!

@Michele Fisher

This is a nice enhancement that has recently gone GA!  Thank You

Now like so many customers & partners, we want more!

From what I see the "Send Notification"  tool is only available in "Workflow"(s)
I would be thrilled if this could be used in other flows, personally my first thoughts would be "Inbound Call" & "In Queue Call"  any plans to expand current abilities?

Secondly, it appears that these Email notifications can only be sent to users configured in the GCcx Org,  I can think of several use cases where this would be very beneficial.    Also if external emails are allowed,  we can then send SMS via the Mobile providers Email to SMS feature i.e.   NPANXXnnnn@vtext.com this is Verizon, most all mobile providers have this feature.

Again  give us an inch and we will take a mile!

Thank you for you and your teams' efforts!  Would love to hear what the future holds for this feature.