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Beta: Auto Answer for Digital Asynchronous Interactions on Queues by API

  • 1.  Beta: Auto Answer for Digital Asynchronous Interactions on Queues by API

    GENESYS
    Posted 08-22-2022 12:58

    We're excited to announce that we're releasing a Beta for Auto Answer for Digital asynchronous interactions (DIG-I-605). This Beta is API only Auto Answer on Queues. One can configure Auto Answer for Email, SMS, Web Messaging, Facebook, Instagram, LINE, Twitter, WhatsApp, and Open Messaging. We're planning to add Auto Answer support on Embedded Client during the Beta period, but it is not supported at this time.

    Auto Answer for Voice from Agents settings is currently supported, and we're planning to add Auto Answer support for Voice on Queues in the future. However, please note Auto Answer for ACD Voicemail, Callbacks or Chat wont' be supported. 

    If you think you would benefit from using this API only Auto Answer on Queues, please sign up using our Beta form. We look forward to hearing from you!
    #BetaAnnouncement


    #BetaAnnouncement

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    Atsushi Hirano
    Sr. Product Manager, Digital
    Genesys - Employees
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  • 2.  RE: Beta: Auto Answer for Digital Asynchronous Interactions on Queues by API

    Posted 08-23-2022 13:28
    @Atsushi Hirano Amazing Feature!​

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    Javier Del Olmo
    Banco Bilbao Vizcaya Argentaria, S.A.
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  • 3.  RE: Beta: Auto Answer for Digital Asynchronous Interactions on Queues by API

    Posted 08-24-2022 07:07
    This is great news

    Will it be queue by Queue at the API or can it be by Queue?

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    Andy Jackson
    Ten Lifestyle Management Limited
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  • 4.  RE: Beta: Auto Answer for Digital Asynchronous Interactions on Queues by API

    GENESYS
    Posted 08-24-2022 10:30

    Andy, I'm not sure what "queue by Queue" means... but we can now set Auto Answer on / off on Queues via API.

    In addition, I'll post a brief instruction doc on the Beta group page later this. 



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    Atsushi Hirano
    Sr. Product Manager, Digital
    Genesys - Employees
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  • 5.  RE: Beta: Auto Answer for Digital Asynchronous Interactions on Queues by API

    Posted 08-24-2022 10:34
    Great thanks

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    Andy Jackson
    Ten Lifestyle Management Limited
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  • 6.  RE: Beta: Auto Answer for Digital Asynchronous Interactions on Queues by API

    Posted 08-29-2022 13:46