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Beta - Data Tables User Interface Update

  • 1.  Beta - Data Tables User Interface Update

    GENESYS
    Posted 18 days ago
    Dear Community Members,
    The Architect data tables user interface updates feature team is pleased to launch a beta on Monday, April 15, 2024.  

    Genesys Cloud is updating the Architect data tables in the user interface views to provide a more visually intuitive experience. 

    We are currently looking for organizations that meet the following criteria to participate in this Beta:
    • Active Data Tables user (weekly basis or more)
    • Willing to provide feedback on the updated user interface
    • [Optional] Unconventional Data Tables use cases

    This beta phase is an opportunity to familiarize yourself with the updated interface and provide feedback before it becomes generally available. Your feedback will help us understand concerns and refine the user interface before we make it available to everyone. 

    If your organization would like to be considered for participation in the Data Tables User Interface Update Beta, please complete this enrollment form. 

    Thank you for being part of our community, and we look forward to your feedback.

    #BetaAnnouncement
    #BetaUpdate
    #NowRecruiting

    ------------------------------
    Amelie Wisniak
    Genesys - Employees
    ------------------------------


  • 2.  RE: Beta - Data Tables User Interface Update

    Posted 17 days ago

    Very excited for this update! Can you share what the new UI looks like?

    Thanks!



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    Charles Briere
    Paxyl Solutions
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    Original Message


  • 3.  RE: Beta - Data Tables User Interface Update

    Posted 16 days ago

    Totally agree with Charles, would be great to have a look with some screenshots before be included in Beta. Thanks!!!👍



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    David Fradejas Tomás
    Sabio Ibérica, S.A.
    ------------------------------

    Original Message


  • 4.  RE: Beta - Data Tables User Interface Update

    GENESYS
    Posted 14 days ago

    Thanks to all interested beta participants! You will find some screenshots of the Data Table updated user interface below.

    The beta has now started, and organizations are progressively enabled. We look forward to hearing your feedback! 

    Data Table View

    Data Table Row Creation

    Data Table Import

    Data Table Creation



    ------------------------------
    Amelie Wisniak
    Genesys - Employees
    ------------------------------

    Original Message


  • 5.  RE: Beta - Data Tables User Interface Update

    Posted 13 days ago

    Hi Amelie, 

    I don't see any particular differences apart from a more user-friendly interface. Have you considered any relevant improvements, such as allowing the use of regex expressions for table field entry validation, or similar?

    Thanks in advance.



    ------------------------------
    David Fradejas Tomás
    Sabio Ibérica, S.A.
    ------------------------------

    Original Message


  • 6.  RE: Beta - Data Tables User Interface Update

    GENESYS
    Posted 13 days ago
     
    Great question! 
    You are correct, our goal is to update the interface to set the foundations for future user experience and navigation enhancement. It does not include new capabilities or major user experience enhancement.  


    ------------------------------
    Amelie Wisniak
    Genesys - Employees
    ------------------------------

    Original Message


  • 7.  RE: Beta - Data Tables User Interface Update

    Posted 5 days ago
    Edited by Brian Jones 5 days ago

    I echo @David Fradejas Tomás here with respect to the interface & usability itself--pretty straightforward and consistent with the other views that have been updated with the same look/feel. Our organization heavily uses data tables, and so far the usability updates are fair and we haven't experienced any issues. Like David though, our organization is anxiously awaiting operational improvements like those mentioned in this idea.

    That being said (and to @Robert Wakefield-Carl point regarding the "Importance of Beta Testing Participation"), we wanted to bring up a couple usability suggestions and a minor quirk that exists in the old & new data table versions. Figured both might worth addressing while you're under the hood:

    MINOR QUIRK:

    1. Open any data table and filter the list to a single/specific record.
    2. Click the 'Export Data' button and notice how the dialog box says it is exporting a single row.
    3. Proceed with the export and you'll notice the entire table is exported instead of the single record.

    This isn't a showstopper by any means, but is a bit misleading. While we're on the topic of exporting...

    USABILITY SUGGESTIONS:

    • If you select specific rows in the list of data table rows and then click 'Export', only the selected rows should be exported--not the entire table.
    • If you select multiple data tables in the data tables list, the system should individually export all of the selected data tables (currently the Export button greys out when you select multiple data tables.)



    ------------------------------
    Brian T. Jones | Ascension | Senior Specialist - Technology
    ------------------------------

    Original Message


  • 8.  RE: Beta - Data Tables User Interface Update

    Posted 12 days ago
    Edited by Jan Heinonen 12 days ago

    Hello Amelie,

    Some initial feedback after testing it out a bit.

    1. Personally I don't think you need a delete (trashcan) on the end of the table row, since a Delete button is already present on the top.
    This makes it to easy to delete the whole table by clicking and confirming it, instead of having to select the table checkbox and press a separate delete button.

    2. When you edit a row in a table and expand the input textarea beyond the size of the modal a side scroll appears.
    Assuming this is due to the up/down scrollbar appearing but that could probably be formatted differently to avoid the side scroll since the width of all inputs are still the same



    ------------------------------
    Jan Heinonen
    Contact Center Specialist
    GlobalConnect AB
    ------------------------------

    Original Message


  • 9.  RE: Beta - Data Tables User Interface Update

    GENESYS
    Posted 11 days ago

    @Jan Heinonen Thank you for sharing! 

    Your feedback about the trash icon is being reviewed by our design team, and our engineering team is looking at the scroll bar issue. 



    ------------------------------
    Amelie Wisniak
    Genesys - Employees
    ------------------------------

    Original Message


  • 10.  RE: Beta - Data Tables User Interface Update

    Posted 5 days ago

    Hi Amelie,


    thank you for adding data table name to viewing mode and for Refresh button. 

    I've tested a little the new interface, for what is needed this six-square button? The field options are open even if I click to any part of the field area.

    Thanks,
    Irina



    ------------------------------
    Irina Milstein
    ITNAV-Pro Ltd.
    ------------------------------

    Original Message


  • 11.  RE: Beta - Data Tables User Interface Update

    Posted 5 days ago

    @Irina Milstein - In my experience in Genesys or other systems with similar buttons, those "six squares" you're referring to allow you to rearrange the order of the fields by clicking & dragging that field up/down. That being said, you technically can click on any part of the field and drag it up/down--I presume the "six squares" are there to make it "known" that's how you can click/drag.



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    Brian T. Jones | Ascension | Senior Specialist - Technology
    ------------------------------

    Original Message


  • 12.  RE: Beta - Data Tables User Interface Update

    GENESYS
    Posted 5 days ago

    @Irina Milstein, @Brian Jones is correct. They are visual indicators showing that you can reorder custom fields. 



    ------------------------------
    Amelie Wisniak
    Genesys - Employees
    ------------------------------

    Original Message


  • 13.  RE: Beta - Data Tables User Interface Update

    Posted 7 days ago

    Amelie,

    Is there any way to get the interface to remember what page the listing is on so when you go into a table and you click back to the listing, it remembers what page you are on at the bottom?

    When we have data tables with LONG fields, I like the new item listing that does not fill the entire screen for one record.  Thank you.

    I am not a fan of the pop-out entry page.  I preferred the Excel-type entry we had before.  

    With Export, import, and delete buttons at the top, would it be possible to have an edit button?  



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 14.  RE: Beta - Data Tables User Interface Update

    GENESYS
    Posted 7 days ago
    Edited by Amelie Wisniak 7 days ago

    @Robert Wakefield-Carl,

    Thank you for sharing your feedback! We are glad you enjoy the long fields interface update. 

    Do you mind sharing what you prefer with the full-page creation? Regarding the edit button, we currently display the edit button on the data table row. How would adding this edit button be beneficial to you?  

    We shared your suggestion to remember the data table page. I noticed you have created an Aha idea for this. We suggest all interested users vote for it in the Genesys Cloud Ideas Portal. 

    Thanks!



    ------------------------------
    Amelie Wisniak
    Genesys - Employees
    ------------------------------

    Original Message


  • 15.  RE: Beta - Data Tables User Interface Update

    Posted 7 days ago

    For the edit button, purely just convenience.  If I select a table, I have those options up top, but to edit it, I have to click the hamburger and the pencil. Seems like the edit button would be better for ADA as well.

    As for the full page view, I just like to see the table as a table and I can see other rows as I am editing a new row - like when I need to copy and paste from one row to the other.  With the new one, I have to copy, add, paste, close, copy, open, paste, etc. 



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 16.  RE: Beta - Data Tables User Interface Update

    GENESYS
    Posted 5 days ago

    Understood. Thanks for sharing @Robert Wakefield-Carl! 



    ------------------------------
    Amelie Wisniak
    Genesys - Employees
    ------------------------------

    Original Message


  • 17.  RE: Beta - Data Tables User Interface Update

    Posted 4 days ago

    Having just joined the beta, I wanted to add my positive opinion for the UI changes.  They are subtle enough that infrequent users won't notice, but helpful enough that those who use it regularly will appreciate the updated typeface and appearance. Two thumbs up from me.



    ------------------------------
    Marty Hand
    National Domestic Violence Hotline
    ------------------------------

    Original Message


  • 18.  RE: Beta - Data Tables User Interface Update

    Posted 3 days ago

    The updates look good, nice and fresh. 

    It would be good whilst you are making amendments to this side of the platform to be able to do the following around table management:

    • Change the format for an existing field - incase of error and need to amend an integer to string for example
    • Ability to delete a no longer required column - i.e if the column is no longer needed, currently no way to remove this which can make a data table untidy. 


    ------------------------------
    Regards,

    Gerard McGlynn
    Workforce Management Consultant
    IP Integration Limited
    United Kingdom
    ------------------------------

    Original Message


  • 19.  RE: Beta - Data Tables User Interface Update

    Posted 3 days ago

    Just adding to what Gerard has put here around the format change, currently if I change the "display name" for a field, the underlying schema field name doesn't change.  That makes things confusing if you're using the API for managing data tables.

    I'm also hoping the wildcard or partial search functionality is coming.  But I'd also like to see if it isn't already the "bug" fixed where it remembers the search you put in one data table and then displays that same search when looking at a completely different table.



    ------------------------------
    Vaun McCarthy
    ------------------------------

    Original Message


  • 20.  RE: Beta - Data Tables User Interface Update

    Posted 3 days ago
    Edited by Paulo Mesquita 3 days ago

    Can you design this new UI component to be consistent with the data type icons used in Architect.



    ------------------------------
    Paulo Mesquita
    One New Zealand Group Limited
    ------------------------------

    Original Message


  • 21.  RE: Beta - Data Tables User Interface Update

    Posted 3 days ago
    Great catch.  You would think that marketing or PM management would create a common icon library.  If you think this is inconsistent,  look at all the download icons with ups and downs and different icons.  You would think that Genesys had different companies working on code.  What is so hard about a icon lexicon for all the teams?   Genesys - I apologize for the tirade, bit this is so easy to fix.   


    Robert

     

    Robert Wakefield-Carl

    Sr. Director – Innovation Architects 

    Robert.WC@ttecdigital.com

    T: 949-268-5104

    C: 310-350-2010

    Teams: robert.wc@ttecdigital.com

    Schedule:  https://calendly.com/RobertWC

    Blog: https://RobertWC.blogspot.com

    Subscribe to  ttec Digital Thoughts

     




    Original Message


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