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BETA: Increase up to 5 answers for AI Scoring Questions

  • 1.  BETA: Increase up to 5 answers for AI Scoring Questions

    Posted 2 hours ago

    We are extremely pleased to announce an upcoming beta for expanded AI Scoring capabilities in Genesys Cloud evaluation forms! 

    AI Scoring helps automate quality evaluations, and we've heard consistent feedback that current limits make it difficult to build detailed, scalable evaluation frameworks. This enhancement removes those constraints-allowing you to design richer, more comprehensive evaluation forms within a single experience. 

    With this update, customers will be able to: 

    • Configure up to 5 answer options per question for more nuanced scoring 

    • Reduce the need for fragmented or duplicate forms 

    • Improve insights into agent performance and compliance adherence 

    A few important considerations: 

    • AI Scoring continues to support single-select questions only 

    • Existing safeguards (e.g., low historical accuracy detection) remain in place 

    We are currently recruiting customers for this beta who: 

    • Use Quality Management and AI Scoring 

    • Want to build more advanced evaluation frameworks 

    • Can provide feedback on real-world use cases for 5 answer AI Scoring questions 

    If you would like to participate in this beta, complete the registration form at your earliest convenience. Once you're selected to participate, at the opening of the beta you will be contacted via email with instructions on how to configure Functions within your Genesys Cloud org(s), as well as provided with an example functions that you will be able to test immediately. 

    ------------------------------ 
    Jose Ruiz 
    Genesys - Employees 
    ------------------------------ 

    #BetaAnnouncement 


    #BetaAnnouncement

    ------------------------------
    Jose Ruiz
    Genesys - Employees
    Product Manager
    jose.ruiz@genesys.com
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