We are aiming for this Composable Desktop initiative to be released in early 2026.
There will soon be marketing documentation that will be made available to give you an insight into what this will look like.
AI powered modular UIs will be available on initial delivery: Copilot, Scripts, After Call Work/Wrap up.
Original Message:
Sent: 07-17-2025 10:10
From: Rajkumar B
Subject: BETA: New Interaction Window UX for Embeddable Framework and Clients
Thanks for the update, Thomas.
Just to confirm-is Copilot available as an individual component that can be either:
Opened in a new browser tab, or
Embedded as an iframe within other client-side applications
so that we can render it in a larger view? This would significantly help our agents when working with detailed or lengthy knowledge articles.
If this approach is supported, could you please share more details or documentation on how to implement it?
Looking forward to your clarification.
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Rajkumar B
Associate Technical Lead
Original Message:
Sent: 07-17-2025 04:36
From: Thomas Prendergast
Subject: BETA: New Interaction Window UX for Embeddable Framework and Clients
Hi Rajkumar,
The ability to resize is not an option in the new version of the Interaction Window.
There is one common theme that we align with for all of our embedded clients and that is to keep these applications as small as possible so that not to restrict the agents from viewing vital information within the third party system. We have worked with the GC component teams to ensure all functionality remains available in the small size. Customers who need the components in a large size would benefit from the Genesys Cloud client.
With a glance into the future.. we are looking at ways to take individual GC Components and embed them into your third party system as an iframe. This would allow the customer to decide the allocated size, and in your case render GC Copilot in a large form.
Thanks
Thomas
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Thomas Prendergast
Product@Genesys
Original Message:
Sent: 07-16-2025 14:03
From: Rajkumar B
Subject: BETA: New Interaction Window UX for Embeddable Framework and Clients
Hi Thomas Prendergast,
We are looking for the Copilot resize option in the new interaction window, similar to what is available in the Genesys Cloud web client.
Our knowledge articles tend to be quite large, so having the "Large" view option is especially important for usability. Can you confirm if this feature is included in the latest upgrade?
Looking forward to your response.
------------------------------
Rajkumar B
Associate Technical Lead
Original Message:
Sent: 07-01-2025 04:30
From: Thomas Prendergast
Subject: BETA: New Interaction Window UX for Embeddable Framework and Clients
Hello Beta Community,
The Genesys Cloud Embedded Integrations team is pleased to announce that enrollment for our beta has begun!
Agents can now use this New Interaction Window UI with an improved multi panel experience.
🎯 What's included:
✅ Increased productivity: Providing agents with a multi-panel agent interface that allows them to view various tools and contextual apps side-by-side
✅ Better user experience: A more intuitive and visually refined design enhances usability and engagement
✅ Internal Design: Reusing our new UI component Library for better performance and component updates
✅ Evolution of the Interaction Window: New features to be included in this new Interaction Window not in the legacy view
✅ Limiting major UI changes for your Agents: Keeping the general Interaction Window layout and workflow with small enhancements
✅ Small and Compact: All Genesys Cloud components are kept to a minimal size for that embedded experience
📸 Preview:
Below is a video of the new Interaction Window screen - attached
Beta enrollment form
#BetaAnnouncement
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Thomas Prendergast
Product@Genesys
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