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Block Guest Users from Web Messaging in Genesys

  • 1.  Block Guest Users from Web Messaging in Genesys

    Posted 06-05-2025 18:38

    Anthony_Brundrit | 2024-12-03 04:03:32 UTC | #1

    Hello Dev Team,

    Wishing you are well.

    Please just checking if its possible to block/disconnect specific inbound Guest users on Web Messaging? Recently we have been getting repeated abusive/spam users interacting with the Web Messaging widget.

    Would we use custom attributes (participant data) or any other recommended way please?

    Thanks and regards, Anthony

    Angelo_Cicchitto | 2024-12-03 08:20:30 UTC | #2

    Hi - one possible approach to explore would be to store unique identifiers of the session (from Message.JourneyContext.) in a Data Table, once you detect abusive pattern, then check that Data Table in your Inbound Message flow for returning users (Message.IsNewConversation > false).

    system | 2025-01-02 08:20:57 UTC | #3

    This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 30662



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