Taisuk_Choi | 2022-08-09 03:33:55 UTC | #1
Hi,
I've implemented Genesys Bot connector for third party bot and customer wants to see following stats:
- Total invocations of Bot per day from 1 Aug (number of postUtterance)
- Average response time from Bot for 1.
- Number of times BotTimeout was raised
- seems to be in Bot Performace summary view, but I'm not too sure whether the number is correct.
But I couldn't find 2 or 3. Is it available anywhere?
Thanks, Taisuk
jacobshaw | 2022-08-10 15:45:47 UTC | #2
Hi @Taisuk_Choi From the standpoint of the Genesys Cloud platform API, the response from this analytics query includes a statical summary: POST /api/v2/analytics/bots/aggregates/query Check the Schema in the API Responses section for the field "stats" for a list of the statistics returned.
system | 2022-09-09 15:46:31 UTC | #3
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