Caleb_Dixon | 2017-08-16 01:30:52 UTC | #1
Hi Everyone,
I'm trying to configure a bridge action which takes a callers inputted 6 digit unique identifier within CRM and returns their contact ID. I'm using the WebServicesDataDipConnector instead of the MSCRMDataDip due to our CRM's limitations. The endpoint address I have specified on the connector is https://(our organisation)/api/data/v8.2/ for the action I am unsure as to what I should specify for the endpoint address.
I reviewed this article https://help.mypurecloud.com/articles/add-bridge-actions-web-services-data-dip-connector/ which gave me some info but I am still unsure.
Is there any further documentation regarding endpoint addresses that could assist me with my query.
tim.smith | 2017-08-16 12:59:26 UTC | #2
The endpoint for the action should either be an absolute URL or relative to the connector's endpoint address. Given that you've configured the connector's endpoint to be https://(our organisation)/api/data/v8.2/, if you configure the action's endpoint as people/contacts, the resulting endpoint that it requests will be https://(our organisation)/api/data/v8.2/people/contacts.
Once you test this configuration, if it doesn't work, follow the troubleshooting steps to determine why your configuration isn't working.
Also, take a look at this blog post and open source example app. You may find it useful: https://developer.mypurecloud.com/blog/2017/05/10/implementing-wsdd-connector/
system | 2017-09-16 12:59:57 UTC | #3
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