Riccardo_Paoli | 2017-03-20 11:37:41 UTC | #1
Hi everyone, in order to store data from Post-call Survey we need to invoke REST service developed by our Customer.
Below an example.
Content-Type: application/json Authorization: 5749dbfcfbdfd30001000001fa0f62d768e441de6206f7660d350b55 POST https://digital-api-gtw.eni.com/api/persistence/survey/<surveyid>/ Payload: { “surveytype”: “<surveytypestring> "questionid": <questionid>, "answerid": <answerid>, "custom_data": "free text" } Return: {"status": "ok"}
Using webservices-datadip-connector with custom action, is possible to invoke this method?
Thank you.
Regards, Riccardo
tim.smith | 2017-03-21 14:50:12 UTC | #2
Your service has to adhere to the requirements for the bridge server integration, but you can define a custom schema to pass your data: https://developer.mypurecloud.com/api/webservice-datadip/
Duncan_Stewart | 2017-05-02 20:42:06 UTC | #3
Using the Salesforce datadip connector, configured with a specified login & token, I can use the default Actions to access Contact information based on the caller's phone number.
To retrieve information outside of what's defined in those actions, I need to use the webservice datadip connector, which we currently have running on AWS. According to the requirements for the webservice datadip ( https://developer.mypurecloud.com/api/webservice-datadip/), I need to handle the authentication myself, though the credentials I need are just over there in the Salesforce connector.
Effectively, do I need to build out a separate authentication process in AWS to communicate with Salesforce, since I can't access the credentials that are running in PureCloud?
system | 2017-08-28 19:33:10 UTC | #4
This post was migrated from the old Developer Forum.
ref: 1074