Legacy Dev Forum Posts

 View Only

Sign Up

Back to discussions
Expand all | Collapse all

Bug in ending call in callback

  • 1.  Bug in ending call in callback

    Posted 06-05-2025 18:18

    Darren_West | 2020-09-29 11:08:35 UTC | #1

    Hi,

    I have been looking into a bug in the callbacks api around ending calls. The steps to reproduce are below:

    1. Open genesys UI
    2. Subscribe to my conversations in developer tools
    3. Create a callback.
    4. Accept through genesys UI
    5. Make a call
    6. End the call
    7. Make another call to the same number
    8. End the call

    The second call will have an error in the subscription on the agent participant similar to this

    errorInfo code : "error.ininedgecontrol.session.inactive" message : "session c03f10df-77d2-41f3-ac30-f331c7600f96 is inactive for command cloud.command.disconnect" messageWithParams : "session {sessionId} is inactive for command {type}" messageParams type : "cloud.command.disconnect" sessionId : "c03f10df-77d2-41f3-ac30-f331c7600f96"

    I think this is causing odd behaviour and sometimes disconnecting the callback.

    Any help will be appreciated Thanks, Darren

    John_Carnell | 2020-09-29 12:28:16 UTC | #2

    Hi Darren,

    Thanks for posting this. If you believe this is a bug, I would encourage to open a support case with the Customer Care team. https://help.mypurecloud.com/articles/contact-genesys-cloud-care/.

    They will triage the bug and then determine what development this item should be assigned to.

    Thanks, John

    system | 2020-10-30 12:28:18 UTC | #3

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 8932



Related Content