Genesys Cloud CX - Beta HQ

 View Only

Sign Up

  • 1.  BYOB [Bring your own voice bots]

    Posted 02-27-2026 15:36

    Hi,

    Trying find ways to integrate home grown LLM Bots with Genesys Cloud CX. 

    Help me what optins I have.

    Thanks,

    Murali


    #Unsure/Other

    ------------------------------
    Murali Ravipati
    Sr, Manager
    ------------------------------


  • 2.  RE: BYOB [Bring your own voice bots]

    Posted 02-28-2026 22:53

    There are several options depending on the home grown bot. For text based ones, you can use the Digital Bot Connector https://developer.genesys.cloud/commdigital/textbots/digital-botconnector-customer-api-spec for messaging channels and use Dialog Engine Bot Flows with Data Actions to include voice. For those with an audio streaming option, you can use Audio Connector https://developer.genesys.cloud/devapps/audiohook/features#audio-connector for a websocket based app.



    ------------------------------
    Marc Sassoon
    Digital & AI Technical Specialist
    Genesys - Employees
    marc.sassoon@genesys.com
    ------------------------------



  • 3.  RE: BYOB [Bring your own voice bots]

    Posted 03-02-2026 12:21

    Thanks Marc.

    I am looking for VoiceBOTs, Do you have any reference architecture for audio connector.

    --------------------------------
    Murali Ravipati



    ------------------------------
    Murali Ravipati
    Sr, Manager
    ------------------------------

    Original Message


Related Content