Twin_Engines | 2017-03-21 22:37:55 UTC | #1
How can I call a Bridge action to Store Data in my database with collected data from Screen Pop?
Can I do that?
I already have my Custom bridge action, I just need to get the information to store from a Screen Pop.
anon28066628 | 2017-03-22 12:48:41 UTC | #2
You can - bridge actions can be called from Scripts:
https://help.mypurecloud.com/articles/look-data-bridged-data-source/
This requires the webservices data dip connector and a webservice as middleware between PureCloud and the db.
Another option is to use script output variables and develop an application to retrieve the participant data from the Conversations API. Be aware of the rate limit and limited duration conversations are available through the Conversations service (2 to 3 months max).
system | 2017-08-28 19:33:12 UTC | #3
This post was migrated from the old Developer Forum.
ref: 1079