Venu_Gopal | 2022-08-22 23:37:51 UTC | #1
Hello,
We would like to import the following data into our Azure Data warehouse on a periodic basis.
- Call Details Fields: Call Start, Call End, Agent received the call etc.,
- Participant Data: Attached data fields.
End points in the conversation API is based on the conversation Id, which does not solve our purpose. https://developer.genesys.cloud/routing/conversations/conversations-apis
Please let me know how this is possible.
Regards, Venu
Ebenezer_Osei | 2022-08-23 13:28:46 UTC | #2
Hello,
It looks like you would benefit from the POST /api/v2/analytics/conversations/details/query or POST /api/v2/analytics/conversations/details/jobs endpoint. The latter seems more fit for your use case. You can read more about it here: https://developer.genesys.cloud/analyticsdatamanagement/analytics/jobs/conversation-details-job
Best
system | 2022-09-23 13:29:04 UTC | #3
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