Saqib | 2023-07-07 07:26:29 UTC | #1
Call notes entered during or after the call did not appear in any of the call events. I want to get the value entered in the notes section.
John_Carnell | 2023-07-07 18:10:23 UTC | #2
Hi Saqib,
To retrieve the specific notes for the wrapup you need to look it up using the conversationId and the participantId and this Genesys Cloud API endpoint: GET /api/v2/conversations/callbacks/{conversationId}/participants/{participantId}/wrapup.
Thanks, John Carnell Director, Developer Engagement
system | 2023-08-07 18:10:55 UTC | #3
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