Salvatierra_Teodoro | 2021-04-30 13:41:21 UTC | #1
Hi Genesys,
Is there a way to manage the priority between callback request vs campaign calls?
The scenario is when an agent presented between callback vs campaign, is there a way to control the campaign will be prioritized over callback and vice versa in the future. Thank you!
system | 2021-05-31 13:54:36 UTC | #2
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