Kumaresan | 2019-07-24 14:56:35 UTC | #1
We have turn on “Dual Channel” support at the trunk level. Admin Telephony Trunks. Click on the trunk Expand the “Media” section “Dual Channel” option - enabled
When we pull Call Recordings using /api/v2/conversations/{conversationId}/recordings API, it gives us one audio channel for both legs – Agent and Customer.
Call recordings comes as mono type. Any other setting/configuration missing here ?
tim.smith | 2019-07-25 14:21:48 UTC | #2
Only recordings started after enabling that setting will have separate recordings. If you've verified that recordings created using that trunk after enabling the setting are still single recordings, please open a case with PureCloud Care to investigate.
system | 2019-08-24 14:21:51 UTC | #3
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