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Call Recording Stereo type issue

  • 1.  Call Recording Stereo type issue

    Posted 06-05-2025 18:22

    AhmedElZahed | 2022-06-03 07:33:20 UTC | #1

    Hi everyone :)

    I have end user unfortunately using single ear headsets [ Monaural Headset ] and it was flagged that he can't hear recording as they are in Stereo mode .

    Is there a way for user to listen to recording with this headset .

    Regards

    tim.smith | 2022-06-03 12:25:55 UTC | #2

    This appears to be a duplicate of your previous question: https://developer.genesys.cloud/forum/t/call-recordings-mode-stereo-issue/14976/4

    tim.smith | 2022-06-03 12:26:05 UTC | #3

    This post was migrated from the old Developer Forum.

    ref: 15003



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