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Call recordings mode Stereo issue

  • 1.  Call recordings mode Stereo issue

    Posted 06-05-2025 19:22

    AhmedElZahed | 2022-06-01 23:19:35 UTC | #1

    Hi everyone :)

    I was informed that if Call recordings is in stereo , this will affect those with single ear headsets [ Monaural Headset ] , is this correct .

    Can do any action to prevent this behavior .

    Thanks and best regards :)

    John_Carnell | 2022-06-02 13:28:57 UTC | #2

    Hi Ahmed,

    This forum is for answering questions related to the Genesys Cloud Platform APIs and developer tools. The question you are asking is better suited for our Genesys Cloud community forum.

    Thanks, John Carnell Manager, Developer Engagement

    AhmedElZahed | 2022-06-02 14:55:40 UTC | #3

    Many thanks John for your feedback :)

    John_Carnell | 2022-06-02 15:17:14 UTC | #4

    This post was migrated from the old Developer Forum.

    ref: 14976



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