Enrique_V | 2019-01-30 21:43:56 UTC | #1
When I enter the data actions from the architect in the input of the data actions, I enter Call.Ani and if I insert it in entries, I cut the call .... do you know what this is?
Thnx
Jason_Mathison | 2019-01-31 13:34:26 UTC | #2
Hi Enrique_V,
Are you saying that you are using the Call.Ani as an input to a data action?
The first thing I would check is using the test mode of the data action with an Ani. So, test with something like "tel:12223334444" and see if the data action works correctly. Make sure that your data action is expecting a string for this value. I believe one way that you can cause a call to error out is to pass the wrong data type to an action, like sending a string where it expects a number.
--Jason
Enrique_V | 2019-01-31 15:58:09 UTC | #3
Hi, If I enter a number "666666666" if the call comes in and does not fail ... but when I enter call.ani the call is cut directly.
Thnx
MelissaBailey | 2019-01-31 16:13:03 UTC | #4
You probably want to send in the expression ToPhoneNumber(Call.Ani).subscriberNumber
See https://help.mypurecloud.com/articles/about-the-phone-number-data-type/ and make sure to expand the last section for the examples
system | 2019-03-03 16:13:06 UTC | #5
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
ref: 4473