kcorr7 | 2023-10-31 12:49:48 UTC | #1
Hi All,
regarding callbacks using the genesys api, is there a way/metric to see when an agent accepts and schedules a callback. Additionally, is there also a way/metric that tracks when an agent accepts the callback but does not initiate the actual callback.
Many thanks in advance, Kurt
system | 2023-12-01 12:50:17 UTC | #2
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