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callbackNumbers to Salesforce using SFDC connector

  • 1.  callbackNumbers to Salesforce using SFDC connector

    Posted 06-05-2025 19:02

    DanieleDiGiovanna | 2023-02-21 16:41:39 UTC | #1

    Hello! we have a problem to map the standard field [callbackNumbers] on Salesforce using the connector. Using participant data, Salesforce can maps the custom fields using the attribute Participant.<custom_fileld>.

    As the same, there's a paricular attribute to set the standard field callbackNumbers to pass this information to Salesforce without using custom data and put it into the call log information?

    {

    • "id": "489b0ef6-f434-483c-99dc-4378b409c52f",*
    • "connectedTime": "2022-11-30T13:10:41.950Z",*
    • "name": "Name Not Provided",*
    • "isConnected": true,*
    • "isDisconnected": false,*
    • "isDone": false,*
    • "state": "CONNECTED",*
    • "attributes": {*
    • "Salesforce.ConnectedTime": "Wed Nov 30 2022 18:40:41 GMT+0530 (India Standard Time)",*
    • "Call.ConversationId": "489b0ef6-f434-483c-99dc-4378b409c52f",*
    • "Call.QueueName": "TestQ8",*
    • "Call.RemoteName": "Name Not Provided",*
    • "Call.State": "CONNECTED",*
    • "Interaction.ParticipantPurpose": "Customer",*
    • "Interaction.StartTime": "2022-11-18T14:02:10.094Z",*
    • "Interaction.TotalAcdTime": 454241,*
    • "Interaction.Url": "https://apps.mypurecloud.de/directory/#/engage/admin/interactions/489b0ef6-f434-483c-99dc-4378b409c52f"*
    • },*
    • "isCallback": true,*
    • "isDialer": false,*
    • "isChat": false,*
    • "isEmail": false,*
    • "isMessage": false,*
    • "isVoicemail": false,*
    • "remoteName": "Name Not Provided",*
    • "recordingState": "none",*
    • "displayAddress": "",*
    • "queueName": "TestQ8",*
    • "totalAcdDurationSeconds": 454241,*
    • "direction": "Inbound",*
    • "isInternal": false,*
    • "startTime": "2022-11-18T14:02:10.094Z",*

    "callbackNumbers": [*

    "+393456677890"*

    ]* }

    Thank you in advance! Daniele

    system | 2023-03-23 16:41:00 UTC | #2

    This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 18508



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