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  • 1.  Callbacks - RoutingFlags

    Posted 06-05-2025 18:23

    nlopez-gns | 2022-07-27 22:56:02 UTC | #1

    Hi,

    We are currently using the endpoint /api/v2/conversations/callbacks

    We need to know what are the available options for the RoutingFlags field

    Thanks


    Eos_Rios | 2022-07-27 23:41:15 UTC | #2

    The only flag I've seen defined is AGENTOWNEDCALLBACK;

    https://developer.genesys.cloud/forum/t/creating-agent-owned-callback-through-api/13687/4


    tim.smith | 2022-07-27 23:59:26 UTC | #3

    @nlopez-gns please open a case with Genesys Cloud Care to report the missing documentation for the flags.


    system | 2022-08-28 00:00:25 UTC | #4

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.


    This post was migrated from the old Developer Forum.

    ref: 15711