Twin_Engines | 2016-07-20 17:43:37 UTC | #1
Hello, I am doing some research on your APIs (Analytics and Users) as I need to figure out a way to get for example the Order # after a CSR took the request from the queue, someone (Not a developer) from PureCloud suggested using the "Notes" field that a CSR can use type any notes he wants and it is saved on the data base but I am not sure how that information can be accessed by us.
- What API/action has access to the "Notes" we were suggested to use?
We already have a Web service that communicates with a call flow and works fine with the bridge actions but we are thinking on maybe create a request from our web service to pull the order # for example, based on the phone/email that made the call.
- I would like to know if there is some action besides the bridge actions that can trigger our web service?
If you could provide guideness on what can be possible and different routes we could take to accomplish this would be very helpful.
system | 2017-08-28 19:25:25 UTC | #2
This post was migrated from the old Developer Forum.
ref: 154