Kutbuddin | 2023-09-25 23:07:39 UTC | #1
I am using the postanalyticsconversationsdetailsquery API and see the divisionids are being returned as an Array/List, can a call belong to multiple divisionids?
Eos_Rios | 2023-09-25 23:15:40 UTC | #2
Yes, that is why it is expressed that way.
Kutbuddin | 2023-10-23 17:20:13 UTC | #3
What happens when a call goes through two division x, y and I only have permission for x(home division) and not y?
Do I need explicit permission for y in this scenario?
tim.smith | 2023-10-23 17:24:00 UTC | #4
If you don't have access to a division, you can't see division-aware data from that division.
Eos_Rios | 2023-10-23 17:33:02 UTC | #5
How does that work with a conversation specifically? I understood that a conversation record was visible in it's entirety as long as you had access to at least one of it's divisions?
tim.smith | 2023-10-23 17:37:19 UTC | #6
It's virtually never documented exactly how divisions are applied per API endpoint. The general guidance is what I've stated above unless specific documentation exists otherwise; there isn't any for analytics AFAIK.
I'll reiterate what I said in the other thread about this same issue; if you are missing data and don't know why, open a case with Genesys Cloud Care. We can't get into any details about why you are or aren't seeing specific data via this forum.
Adrian_Santamaria | 2023-10-24 08:37:42 UTC | #7
There is this page in the Resource Center with some examples about how being in different divisions affects conversations' visibility.
Kutbuddin | 2023-10-25 06:06:18 UTC | #8
Thanks this helps.
system | 2023-11-25 06:07:09 UTC | #9
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
ref: 22205