mvishwanath | 2017-07-26 07:19:02 UTC | #1
Can a Email Conversation waiting on the Queue be disconnected/ended on the queue? I tried the conversation disconnect API with client credentials access token but getting 403 Forbidden.
Thank You!
tim.smith | 2017-07-26 13:37:36 UTC | #2
Currently, you need to wait for them to be ACD assigned before you can disconnect them. Do you have a specific use case for disconnecting emails in queue? There is a project that's being chartered for this work, so I can add your use case to it.
mvishwanath | 2017-07-27 04:40:46 UTC | #3
Thank you Tim.
Yes, there is a use case that user may create a conversation by mistake and decides to cancel/disconnect the conversation as he is on wrong side.
system | 2017-08-27 04:40:49 UTC | #4
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