Brian_Spencer | 2019-03-26 05:09:28 UTC | #1
I'm trying to send a reply to an email thread that has already terminated using POST /api/v2/conversations/emails/{conversationId}/messages. It fails with a 403 error "User is not an active communication on the conversation." Is it possible to add to an email thread without it being initiated by the customer replying?
tim.smith | 2019-03-26 19:33:30 UTC | #2
No, you must be an active participant in the conversation. You can request new features here: https://purecloud.ideas.aha.io/ideas
system | 2019-04-26 19:33:32 UTC | #3
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
ref: 4869