Daniel_Toye | 2019-04-17 21:15:56 UTC | #1
We create a callback so that an onqueue agent will get tasks with calling the client at or around a certain time.
I'm wondering if there's a way to send that callback to a flow of some sort instead of a queue? This would be to perform data actions on it and also to have different kinds of routing decisions made?
Thanks!
tim.smith | 2019-04-17 21:18:34 UTC | #2
Architect currently only handles voice calls and emails. You can request additional media support and share your use case at https://purecloud.ideas.aha.io/ideas.
Daniel_Toye | 2019-04-17 21:26:24 UTC | #3
Hi Tim, thanks. Just for our clarity, when you said "Architect currently only handles voice calls and emails", did you intend to exclude SMS?
tim.smith | 2019-04-17 22:09:02 UTC | #4
I didn't intentionally exclude SMS, but you can create an inbound messaging flow and assign it to be used for SMS routing.
system | 2019-05-18 21:33:35 UTC | #5
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