Brad_Hoyle | 2019-02-04 21:34:02 UTC | #1
Currently I am seeing the content type is ogg. I would like to specify that the content type be .wav.
How can I set this?
tim.smith | 2019-02-04 21:37:58 UTC | #2
It doesn't appear this is possible with batch requests. You can request support for it at https://purecloud.ideas.aha.io/ideas. In the meantime, you'll need to post-process the OGG files to WAV or request the recordings individually, where you can specify the format.
Brad_Hoyle | 2019-02-04 21:50:29 UTC | #3
Thanks for the quick reply Tim. I will try to find a converter which can move these to wav.
anon28066628 | 2019-02-06 14:27:06 UTC | #4
I recall the bulk download resource doesn't allow changing the requested format for efficiency reasons. The file format is whatever default type you have set on the trunk. If you change it there (which will update the file type for all recordings), the bulk downloaded files will have that type.
system | 2019-03-09 14:27:08 UTC | #5
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