vishalpatidar | 2021-10-01 11:21:56 UTC | #1
I want to know that how many number of interaction detail attribute we can use at a time? also can we use custom attributes as well in interaction details?
Customize interaction details - Genesys Cloud Resource Center (mypurecloud.com) Synchronize interaction attributes with Salesforce activity records - Genesys Cloud Resource Center (mypurecloud.com)
tim.smith | 2021-10-01 13:36:12 UTC | #2
The entire conversation object has to stay below 2 MB. This includes all participant and segment data, of which custom participant attributes contribute to. There is not a specific limit on the number of attributes or the values you can set.
vishalpatidar | 2021-10-04 04:13:18 UTC | #3
Thank you tim for your response.
system | 2021-11-04 04:13:53 UTC | #4
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