thomas_tribble | 2017-05-22 20:38:59 UTC | #1
I have just started installing a Bridge and WebServices connector for a datadip. The simplest way to express what the company wants to do it simply retrieve and display a customer's most recent order when they call in to our CSR center. I have used a SQL Reporting Service webapi for simple data retrieval in the past and wonder if I can use something that simple for this. Or, will I need to write a C# api?
TY,
Richard.Schott | 2017-05-22 20:59:34 UTC | #2
The web service data dip connector is designed to work with HTTP based web service calls. The language used to support those APIs doesn't factor into this in any meaningful way. The important thing is that the endpoints you are directing the Web Service Data Dip connector to interface with support either one of the predefined schemas for the methods found here: https://developer.mypurecloud.com/api/webservice-datadip/service-contracts.html or something you have defined in a custom action you've authored for the connector: https://help.mypurecloud.com/articles/add-bridge-actions-web-services-data-dip-connector/
There is also an example project linked to from the Web Services Data Dip connector page in the resource center that provides an example of a service that backends such an API and pulls data from a SQL server. This is merely meant as an example to provide inspiration as to what's possible. If you already have a service you're familiar with that is similar in purpose and can be adapted to meet the HTTP endpoint requirements for work with the connector, that would seem a great place to start.
system | 2017-06-22 21:06:12 UTC | #3
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